Services and fees
The initial enquiry helps us understand your needs. We confirm service scope and fees before work begins. Medical charges for tests and treatment are confirmed by the hospital.
Remote consultation
Speak with a doctor in China
For people abroad who want to discuss a health concern before deciding whether to travel.
- Organise your symptoms, history and questions
- Help match a doctor and arrange a video consultation
- Coordinate family participation and next steps when needed
Second opinion
Understand your options
For patients with an existing diagnosis or treatment plan who would like another medical perspective.
- Prepare existing diagnoses, reports and imaging
- Coordinate a doctor’s review focused on your questions
- Help clarify the feedback and any further information needed
Care coordination
Prepare for care in China
For patients planning a hospital visit in China who need help bringing the arrangements together.
- Explore hospitals and departments and coordinate appointments
- Prepare visit records and clarify arrival procedures and costs
- Discuss interpretation, hospital accompaniment and travel support as needed
Follow-up support
Stay connected after your visit
For patients who need help organising follow-up after a consultation or treatment.
- Organise visit records, reports and the doctor’s follow-up advice
- Help arrange follow-up appointments and additional records
- Coordinate further communication with doctors in China after you return overseas
Getting started
Start with a conversation
You can contact us before deciding whether to travel. You do not need to have every record ready.
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Tell us what you need
Share your main concern, location and the support you are looking for.
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Prepare relevant records
Gather available reports, imaging, diagnoses and medication details.
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Agree on the arrangements
Confirm available support, timing, fees and permission to share records before proceeding.
A few practical details
Records and privacy
Share only records relevant to your care. We confirm permission and the required documents before sharing medical records with doctors or hospitals.
Clinical decisions
The treating doctor determines diagnosis, tests and treatment. We support communication and arrangements. For urgent care, contact emergency services or a medical provider where you are.
Questions you may have
Can I enquire without a diagnosis?
Yes. Tell us about your symptoms, any tests so far and your main questions. We can discuss suitable support based on your situation.
Do I need to travel to China?
No. A remote consultation or second opinion may help you consider your next steps, alongside medical advice and your circumstances.
Can I arrange support for my parents?
We can discuss family coordination, records preparation and joining a consultation. Sharing records and care arrangements require the patient’s consent or appropriate legal authorisation.
Is support limited to certain specialties?
We support enquiries across medical specialties. Availability depends on your needs, records and the doctor’s or hospital’s ability to accept the case.
Can I request a particular hospital or doctor?
Tell us your preference and we can help enquire. Acceptance, appointment timing and arrangements must be confirmed by the hospital or doctor.
Let’s work out your next step
Tell us what you or your family need. We will help you explore the next steps.
